Shipping policy

Shipping & Delivery Policy

 

At MagulaSavi.com, we are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

1. Delivery Areas

MagulaSavi.com currently delivers throughout South Africa.

International shipping may be available for selected products and destinations. Additional shipping charges, customs duties, taxes, and import fees may apply and are the responsibility of the customer.

2. Order Processing

  • Orders are processed on Monday to Friday, excluding weekends and public holidays.

  • Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

  • During peak periods, promotions, or holidays, processing times may be longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

3. Delivery Timeframes

Estimated delivery times are:

  • Major cities and metropolitan areas: 2–5 business days

  • Regional towns: 3–7 business days

  • Remote or rural areas: 5–10 business days

Delivery times are estimates only and may vary depending on your location and courier availability.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery location

  • Package size and weight

  • Shipping method selected

From time to time, MagulaSavi.com may offer free shipping promotions. Any applicable conditions will be displayed during checkout or in the promotion details.

5. Order Tracking

Where available, customers will receive a tracking number via email after dispatch.

You can use the tracking number to monitor the progress of your delivery through the courier's tracking system.

6. Delivery Requirements

To ensure successful delivery:

  • Please provide accurate and complete delivery information.

  • Ensure someone is available to receive the parcel during business hours where required.

  • A signature may be required upon delivery.

MagulaSavi.com is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

7. Delivery Delays

Although we work with reliable courier partners, delays may occasionally occur due to:

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Traffic disruptions

  • Industrial action or strikes

  • Power outages

  • Events beyond our reasonable control

We will keep customers informed where significant delays occur.

8. Failed Delivery Attempts

If delivery cannot be completed because:

  • Nobody is available to receive the parcel,

  • The address is incorrect,

  • Access to the property is restricted,

the courier may attempt a second delivery or return the parcel to the courier depot.

Additional delivery charges may apply for re-delivery where the failed delivery was not due to an error on our part.

9. Damaged Parcels

If your parcel arrives visibly damaged:

  • Inspect the package before accepting delivery where possible.

  • Take photographs of the damaged packaging and products.

  • Notify us within 48 hours of receiving the parcel.

We will investigate the matter and arrange a replacement or refund where appropriate.

10. Lost Parcels

If your parcel has not arrived within the expected delivery period:

  • Contact our customer support team.

  • We will investigate the shipment with the courier.

If the parcel is confirmed as lost in transit, we will arrange a replacement or issue a refund, subject to our investigation.

11. Incorrect Delivery Address

Customers are responsible for providing accurate delivery details.

If an order has already been dispatched, we may not be able to change the delivery address.

Any additional courier charges resulting from an incorrect address may be payable by the customer.

12. Collection (If Available)

Where collection is offered, customers will receive notification when their order is ready.

Valid identification and the order confirmation may be required upon collection.

13. Ownership and Risk

Ownership of the products transfers to the customer once full payment has been received.

Risk of loss or damage passes to the customer upon successful delivery to the address provided during checkout.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

MagulaSavi.com

Customer Support

Email: support@magulasavi.com

Website: https://magulasavi.com

We are committed to delivering your order as quickly, safely, and efficiently as possible while keeping you informed throughout the shipping process.