Refund policy

Return & Refund Policy

At Magulasavi.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Eligibility for Returns

You may request a return if:

  • The product was delivered damaged or defective.

  • You received the wrong item.

  • The product is incomplete or has missing parts.

  • The product develops a manufacturing fault under normal use.

  • You changed your mind and the product is eligible for return under this policy.

To qualify for a return, the item must:

  • Be returned within the applicable return period.

  • Be in its original condition.

  • Include all original accessories, manuals, packaging, and proof of purchase.

  • Not show signs of misuse, abuse, or accidental damage.

2. Return Period

Customers may request a return:

  • Within 7 days of receiving the order for change-of-mind returns.

  • Within 6 months for products with manufacturing defects, in accordance with applicable South African consumer protection laws.

3. Non-Returnable Items

The following products cannot be returned unless they are defective or incorrectly supplied:

  • Gift cards or vouchers.

  • Digital products or downloadable software.

  • Products marked as final sale or clearance.

  • Personal care items where hygiene seals have been broken.

  • Custom-made or personalised products.

  • Consumable products once opened.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

  • Notify us within 48 hours of delivery.

  • Provide your order number and photographs showing the issue.

  • We will arrange collection where applicable and send a replacement or process a refund after verification.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Refunds will be processed using the original payment method where possible.

  • Processing may take 5–30 business days, depending on your payment provider or bank.

  • Delivery charges are generally non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We offer exchanges for:

  • Incorrect sizes (where applicable).

  • Defective products.

  • Incorrect items supplied.

Exchanges are subject to stock availability.

7. Return Shipping

Where the return is due to:

Our Error (we pay):

  • Incorrect product supplied.

  • Damaged on arrival.

  • Manufacturing defect.

Customer Preference (customer pays):

  • Ordered the wrong item.

  • No longer wants the product.

  • Incorrect size selected (where applicable).

We recommend using a trackable courier service for customer-arranged returns.

8. Inspection of Returned Products

All returned products are inspected before refunds or exchanges are approved. Returns may be declined if:

  • The product has been damaged through misuse.

  • Parts or accessories are missing.

  • The product has been altered or repaired by an unauthorised party.

  • The product is not in a resalable condition where applicable.

9. Order Cancellations

Orders may be cancelled before dispatch.

If the order has already been shipped, it must be returned in accordance with this policy before a refund can be processed.

10. How to Request a Return

To request a return:

Email: returns@magulasavi.com

Please include:

  • Full name

  • Order number

  • Contact number

  • Reason for the return

  • Photographs (if the item is damaged or defective)

Our customer support team will guide you through the return process.

11. Contact Us

MagulaSavi.com

Customer Support

Email: support@magulasavi.com

Website: https://magulasavi.com

We are committed to resolving return and refund requests fairly, efficiently, and in accordance with applicable South African consumer protection legislation.